Refund Policy

Your TRYSA subscription

You may cancel any time from workspace settings; the plan stays active until the end of the paid period. Because you can cancel at any time and stop being billed, fees already paid for a period in use are generally not refunded, except as below.

• First paid subscription: if you ask within 14 days of your first payment, we will refund it, unless the account has broken our terms.
• Billing errors or duplicate charges: we will correct or refund them. Email support@trysa.app with the payment reference.
• Credits: unused AI or other credits are not refundable once bought, except where required by law.

Payments from your clients to you (TRYSA Pay)

A payment is between the payer and the studio. Refunds of a studio invoice are decided and paid by the studio, not by TRYSA. Chargebacks and disputes follow the card network and payment partner rules, and the studio is responsible for them. See the TRYSA Pay Terms. Processing fees paid on a payment may not be refundable once the payment partner has charged them.

How to ask

Email support@trysa.app with your account email and payment reference. We aim to reply within 5 working days; refunds go back to the original payment method and may take time to appear. Nothing here limits your rights under Nigerian consumer law.